Frequently Asked Questions

Yes. HubSpot doesn't offer a native unmerge, but Emergency Unmerge by Third Space reconstructs and separates your merged records. Install it from the HubSpot Marketplace, scan the merged record for free to see the exact cost, review the reconstruction plan side-by-side, and execute to recreate the separated contacts. Works on merges from minutes ago or months ago. No subscription required.

HubSpot says merging is permanent, but Emergency Unmerge by Third Space can reverse it. The system analyzes property history, timestamps, email forensics, and association patterns to reconstruct the original records — contacts, companies, and deals. You review every field with confidence scores before anything changes in your CRM. Note: due to HubSpot API limitations, unmerging creates a new record (with a new Record ID) rather than restoring the original. Original read-only fields like Create Date are preserved in the "Emergency Unmerge" property group.

No. HubSpot support cannot undo merges — their documentation says merging is permanent and irreversible. The only way to recover merged records is through a third-party tool. Emergency Unmerge by Third Space reconstructs the original records from HubSpot's property history. No subscription — starting at $4.99.

Don't panic — this is fixable. Install Emergency Unmerge from the HubSpot Marketplace (takes 30 seconds, no subscription). Open the merged record, click Scan for a free assessment and exact cost. Purchase credits and click Reconstruct — the system rebuilds both original records. You review everything before it touches your CRM. The sooner you act, the more complete the recovery. Starting at $4.99.

Yes — Emergency Unmerge is officially listed on the HubSpot Marketplace. It has been reviewed and approved by HubSpot. You can install it directly from the Marketplace with one click. Your data is protected by HubSpot's OAuth security model, and we only request the scopes needed to perform unmerge operations.

Four steps: (1) Install Emergency Unmerge from the HubSpot Marketplace — takes 30 seconds, no subscription. (2) Open the merged record and click Scan for a free complexity assessment and exact cost quote. (3) Purchase credits and click Reconstruct — the system analyzes property history, timestamps, and associations to rebuild the original records. (4) Review both records side-by-side with confidence scores, then click Execute to recreate them in HubSpot. See the full walkthrough.

Accuracy depends on record complexity. Simple merges with clear property history typically achieve 90%+ confidence. Complex records with overlapping data may be lower. You review every field with confidence scores before executing. Credits purchase the analysis report, which you receive regardless of whether you proceed to execution.

You review the full reconstruction before it touches your CRM. After execution, you can use the built-in Property Editor on your account history page to correct any field — it shows every historical value in a dropdown so you can pick the right one and save it directly to HubSpot. For simple merges, you can also use "Swap All" during review if the primary and secondary records are reversed. Your credits purchase the analysis — you always receive the full analysis as a downloadable JSON report, even if you choose not to execute.

Yes. Emergency Unmerge analyzes HubSpot's property history data, which is preserved indefinitely. Merges from weeks or months ago can still be reversed. The sooner you act, the more complete the data typically is.

About 5 minutes total: install the app (30 seconds), scan the record (instant, free), purchase credits (1 minute), reconstruction (1–2 minutes), review and execute (1–2 minutes). Works on merges from minutes ago or months ago, but acting sooner means more complete data is available for reconstruction.

Not exactly. Due to HubSpot API limitations, the original merged record cannot be restored. Instead, Emergency Unmerge creates a new record with the reconstructed properties. This means the new record will have a different Record ID and new HubSpot-generated fields such as Create Date. However, Emergency Unmerge automatically preserves the original values in a custom property group called "Emergency Unmerge" on each new record — including the original Create Date, original Record ID, and a complete JSON backup of all read-only values.

Four ways to buy: (1) Per-credit at $0.05 each — buy exactly what you need, 100 credit minimum ($5.00). (2) 100-credit pack for $4.99 ($0.05/credit). (3) 250-credit pack for $9.99 ($0.04/credit). (4) 500-credit pack for $19.99 ($0.04/credit — save 20%). Simple merges start at 10 credits. Complex records may cost 50–850 credits depending on complexity. The scan step is free and shows the exact credit cost before you commit. See full pricing details.

Cost depends on record complexity — number of associations, activities, and properties. Simple records start at 10 credits. Complex records with hundreds of associations may cost 50–850 credits. You can buy exactly the number of credits you need at $0.05 each, or save with bundles (100 for $4.99, 250 for $9.99, 500 for $19.99). The scan step is always free and shows the exact credit cost before committing.

Credit purchases will appear on your card statement as "Services - Third Space" or "SERVICES - THIRD SPACE". Third Space, LLC is the company behind Emergency Unmerge. If you see this charge and don't recognize it, you can review your purchase history at your Emergency Unmerge account page.

Emergency Unmerge uses Anthropic's Claude for reconstruction. Your CRM data is transmitted via encrypted API calls, is not used to train models, and is processed in memory only. We do not store your full CRM data — only operation metadata for audit purposes. Credits are consumed when reconstruction begins and are non-refundable after that point — see our Terms of Service for details.

Yes. Emergency Unmerge supports Bulk Unmerge — upload a CSV or select a HubSpot List/Segment of up to 10,000 merged records and the system will scan, reconstruct, and execute all of them in batch. You can use a HubSpot merge history export, a view/segment CSV export, or pick any existing Contact or Company list directly from your HubSpot portal. The bulk workflow runs in phases: upload/select, scan, reconstruct, review, and execute. You can cancel at any phase and receive a credit refund for unprocessed records. Manage everything from your account dashboard.

Five phases: (1) Upload a CSV or select a HubSpot List — use a merge history export, a view/segment CSV export, or pick any Contact or Company list directly from your portal. (2) Scan — each record is scanned for free to detect merges and calculate credit costs. (3) Reconstruct — processes all eligible records in batch with real-time progress tracking. (4) Review — download a completion report with results, credits used, and any failures. (5) Execute — recreate all separated records in your HubSpot CRM. Credits are only charged for successful reconstructions, and failed records are automatically refunded.

Up to 10,000 records per bulk unmerge job. Upload a CSV from HubSpot's merge history export, any view/segment export containing record IDs, or select a HubSpot List/Segment directly from your portal. The system processes records in batch with progress tracking and automatic credit refunds for any records that fail. For larger datasets, run multiple bulk jobs sequentially from your account dashboard.

Safe Merge Insurance lets you snapshot records before you merge them in HubSpot. We capture every property and association on both records. If the merge turns out to be wrong, you can unmerge for free with 100% accuracy — no AI reconstruction needed, just a clean restore from the snapshot. Already insured? Re-snapshot anytime for free to capture the latest state. You can insure a single pair from the record's CRM card, or insure in bulk via CSV upload or HubSpot List/Segment from your account dashboard.

Emergency Unmerge reconstructs records after a merge has already happened — it analyzes property history and uses AI to figure out what belonged where. Safe Merge Insurance snapshots records before the merge, so if you need to undo it, the restore is instant, free, and 100% accurate. Think of it as insurance vs. emergency surgery. Insurance costs fewer credits upfront, gives a perfect result, and you can re-snapshot for free anytime to keep it current.

Yes. We offer full CRM insurance plans where we run automated snapshots on a regular schedule across all your contacts, companies, and deals. Every record stays insured and up to date, so if a bad merge happens anywhere in your CRM, the unmerge is free and instant. Custom plans for any CRM size. Contact joshua@thirdspaced.com to get started.

Merge Audit analyzes your merged records to determine if each merge was correct or not. Upload a CSV or select a HubSpot List of merged records, and the system generates a detailed report with confidence scores for each merge. It uses ~50% fewer credits than a full unmerge because it only analyzes — no records are created. Great for reviewing bulk merges before deciding which ones to undo.